ServiceNow Engineer


About this job

  • Market: Services
  • Branche: IT & Telecom
  • Area of expertise: Network, Systems, Telephony & Hardware
  • Location: Utrecht

What is required?

  • Hours per week: 40
  • Education level: Professional Bachelor
  • Closing date: Sunday, August 22, 2021

About this role

About this role

In this organization, the Configuration and Service Management processes are implemented at a very high maturity level. Data is used for IPC processes, compliancy and invoicing.These processes are supported with a central toolset ServiceNow.
The configuration mgt tool & process specialist:

  • Analyse CMDB quality and drive improvements;
  • Coordinates all activities to implement, maintain the asset & configuration mgt process, including the population of the CMDB tool and provide guidance and training to delivery users;
  • Define and implement new or adjusted models based on stakeholder requirements;
  • Communicates to all involved parties within IBM, the customer organisation and supporting vendors;
  • Support the Configuration Service managers.

  • The configuration mgt tool & process specialist:
  • familiar with delivery organisation and processes;
  • is an excellent communicator and team player;
  • has experience with technical and functional application support of ServiceNow;
  • likes to design, improve, describe and teach processes;
  • takes ownership for actions and works in a self deployed way;
  • is capable of communicating well in Dutch and English (reading, writing and speaking).



  • ITIL process knowledge;
  • ServiceNow;
  • Technical background preferred (due to complex cmdb infra models);
  • Experienced in implementation and/or execution of operational delivery processes on functional and technical level;
  • Dutch and English speaking / writing.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

Apply now

Any questions remaining?

Your consultant, Miranda Bink is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Miranda Bink
Brunel Netherlands Utrecht
+31 30 272 7440